Tuesday, October 09, 2007

how about answering my emails. . . .

Well it continues, I send an email to BD in the UK about their dodgy listing practises and guess what they ignored my email, well they did and didn't.
What I wrote:
Then why when I paid using my mastercard and I received an email stating that the order had gone thru, was it cancelled and my funds repaided into my account only to still have the book listed but at a higher price.
I received the email stating that it was no longer listed and immediately did a search on the site and found that it was listed at the higher price. While you did refund the cost, I have now incurred fees on that account to do with that initial transaction.
Considering you had accessed my account and the money was transferred I was under the impression that a transaction had taken place, particularly in regards to the confirmation email. This is not showing good faith and in my country at least is considered fraud and is illegal.
Please respond regarding your policies.

And their response:

Dear Jen,

I can confirm that your title was unavailable at the time of purchase. However, we could get hold of a few copies from a different supplier right after the refund was processed. You are welcome to place your new order.

Thank you,


Customer Service Advisor

The Book Depository Ltd

GRRR, right after the refund, like less than 30 minutes. Bite me. And what about the response about their policies.
So I've resent the email.

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